Welcome to Kasia Hands. By accessing or using our website, services, or purchasing our handmade products, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing our site or placing an order, you confirm that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
2. Products and Services
Kasia Hands offers handcrafted products including, but not limited to, leather goods, pottery, candles, home decor, and textile creations. Each item is made by hand and may vary slightly in color, size, or finish. These variations are not defects but a natural result of handmade craftsmanship.
We reserve the right to modify, discontinue, or update any product or service at any time without notice.
3. Pricing and Payment
All prices are subject to change without prior notice. Payment must be made in full at the time of purchase. We accept all major forms of electronic payment offered through our platform.
4. Shipping and Delivery
We aim to process and ship orders within 7 business days. Delivery times may vary depending on location and shipping method. Kasia Hands is not liable for delays caused by postal services or customs processes.
Shipping costs are calculated at checkout unless otherwise stated.
5. Returns and Exchanges
Due to the handmade nature of our products, returns are accepted only for items that arrive damaged or incorrect. Requests for returns must be made within 7 days of receiving the item, along with photographic proof.
Custom orders are non-refundable unless they arrive damaged or defective.
To request a return or exchange, please contact us at [email protected].
6. Custom Orders
Custom or personalized orders require clear communication and approval before production. Turnaround times for custom items vary and will be provided upon confirmation.
All custom order sales are final unless damaged in transit.
7. Intellectual Property
All content, designs, product images, logos, and branding on this website are the property of Kasia Hands and are protected by applicable intellectual property laws. Reproduction, distribution, or unauthorized use of our content is strictly prohibited.
8. User Conduct
By using this website, you agree not to:
-
Use the site for any unlawful purpose
-
Interfere with the site’s operation or security
-
Submit false, misleading, or harmful content or information
We reserve the right to deny access to anyone who violates these conditions.
9. Limitation of Liability
Kasia Hands is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of or inability to use our products or website. Use of our products is at your own discretion and risk.
10. Indemnification
You agree to indemnify and hold harmless Kasia Hands and its team from any claims, losses, or liabilities arising out of your use of the website or breach of these Terms.
11. Contact Us
For questions regarding these Terms and Conditions, please contact us at [email protected].